This is a very important, but often under-emphasized step. The project is a team effort. After selecting a consultant, the city needs to stay actively involved throughout the project. The owner and the engineer have a mutual interest in developing a successful project. A successful project requires good communications, cooperation, trust and hard work by both sides.
Tips for a Successful Project
- Before signing the contract, resolve any initial concerns or questions.
- Establish a good rapport, and set the tone for working together.
- Establish one main point of contact for both the owner and the engineer.
- Set up regular communication opportunities. Involve key city staff as needed. Communication opportunities may take the form of weekly conference calls or monthly meetings.
- Monitor performance and act swiftly to discuss and correct problems. If problems arise, resolve them as soon as possible.
- Give each other information in a timely manner.
- Owners should monitor invoices and submit payments promptly.
- Owners should facilitate the engineers’ work wherever possible. Anything an owner can do to save the engineer’s time, ends up saving the owner money.
- Celebrate successes.